Terms and Conditions of Service

 

GETTING STARTED

• Customers must register on our website and create an account before beginning service with Ivy's Diaper Service.
• Ivy’s Diaper Service will collect payment for your first four weeks of diaper service prior to your first delivery of diapers. This payment is non-refundable.
• First Delivery for expecting parents is 1-3 weeks before your due date (unless you are expecting multiples).
• You have six weeks from the day you receive your first rotation of diapers to contact us and begin receiving regular deliveries. Upon the completion of the six weeks, invoices will automatically be generated and you will begin incurring rental charges for continuing to hold our inventory.
• If your child has already arrived when you receive your first delivery, your service will begin automatically the following week on your scheduled delivery day.
• Delivery days are automatically assigned by location. Customers may not choose a specific delivery day.

DELIVERY POLICIES

• Have your diapers out by 8:00am on your delivery day.
• Try to find a spot that is shaded or otherwise protected from the elements. Be sure that the bag is 100% zipped up. During periods of bad weather the diapers can be ruined if left open to the elements and during the summer they can attract other visitors which can also cause damage.
• The customer assumes all responsibility for the items once they are delivered. The customer is responsible for finding a safe place at their home to leave items and will be charged for any items lost or stolen.
• Do not leave diapers (clean or dirty) outside overnight and always keep the bag fully zipped when outside on delivery day.
• Customer is responsible for damage due to moisture or insects.
• If your diapers are not available for pick-up when we arrive, we will knock on your door to try and retrieve them. If there is no answer, we will be unable to leave your clean diapers without picking up the dirty ones. A "Missed Delivery" notice will be left on your door indicating we arrived but were unable to locate your items.
• It is the customer's responsibility to contact us if you would like to schedule an alternate day for service. The first two missed deliveries are on us (everyone forgets now and then). We are happy to cover a couple of extra trips, however, due to gas pricing and employee compensation, there will be a $10.00 charge assessed if this happens more than twice (and on every subsequent missed delivery).
• If you choose not to schedule an alternate day for pick-up and delivery service, your service can be paused. Applicable charges for renting/maintaining possession of Ivy's items will still apply (see "Vacation/Pause in Service" below for details of applicable charges).
• After the second missed delivery, a $10.00 service charge will be applied to your account whether you choose to receive diaper service that week or not and will continue with each subsequent missed delivery. This service charge is in addition to applicable charges for renting/maintaining possession of Ivy's items (see "Vacation/Pause in Service" below for details of applicable charges).
• For major holidays, we will let you know our delivery schedule a week or two in advance.
• For inclement weather, you should assume we will be making our deliveries as usual unless you hear from us.
• If you need a special delivery on a day that is not your standard delivery day, we can arrange to do that with at least 2 days notice. If we deliver your diapers on a day that is not your regular delivery day, there will be a $5.00 delivery fee included with your service that week.


CHANGES IN SERVICE

  • • All changes in service must be made at least 24 hours before your next scheduled delivery day.   We cannot guarantee changes without at least 24 hours notice.

VACATION/PAUSE IN SERVICE

  • • If you are going on vacation and will miss your scheduled delivery day, please contact us at least one week in advance to discuss available options.
    • We will arrange to come by and pick up all dirty items prior to your departure. Soiled diapers should never accumulate over a two week period. It breaks down the fibers and wears the cotton prematurely.
    • We can arrange to drop off enough diapers for you to use during your vacation on the delivery day closest to your departure date if you plan to travel with cloth diapers.
    • If you are going on vacation for longer than one week, please let us know. We will need to come by and pick-up ALL Ivy's Diaper Service items and hold delivery until the specified return date.
    • Customers will be allowed four vacation pauses per year with no charges incurred.
    • After the four yearly vacation pauses have been exhausted, customers will be charged a rental fee for the Ivy's Diaper Service items still in their possession while out of town, even if delivery/laundry service is not needed, unless all Ivy's Diaper Service items are returned prior to departure.
    • The weekly rental fee will be based upon the the items still in the customer's possession during the pause in service and is only a fraction of the cost of weekly service because delivery and laundry service is not required:
    o Full-Time Cotton Diapers (more than 35): $8.00
    o Part-Time Cotton Diapers (less than 35): $4.00
    o Dalmatian Diapers: $2.00
    o Full-Time Fitted Diapers (more than 35): $19.00
    o Part-Time Fitted Diapers (16-35): $11.00
    o Fitted Add-On Diapers (less than 15): $3.00
    o Cotton/Bamboo Wipes: $2.00
    o Dalmatian Wipes: $0.50
    o Hemp Doublers: $3.00
    • Weekly service will resume automatically on the next scheduled delivery date following a vacation pause.

 

USE AND CARE OF DIAPERS

  • • Do not wash the diapers yourself. Home laundering often leads to staining and can affect the absorbency of the diapers. Any damage due to home laundering will be charged to your account.
    • Do not use Desitin Regular, Vaseline, A&D Ointment or any other diaper cream that contains cod liver oil, high concentrations of zinc oxide or any petroleum based oils. These creams can affect the absorbency of the diapers.
    • If your diapers are returned to us with stains from an unapproved diaper cream, we will e-mail you and let you know that your diaper cream is staining/affecting the diapers. A $5.00 deep cleaning charge will be assessed the second time this happens (and on all subsequent violations of this policy).
    • Do not use any items rented from Ivy’s Diaper Service for anything other than diapering. We need to maintain the integrity of our diapers as chemical-free products. Damage from household cleaning products or inappropriate use will be charged to your account.
    • When your baby starts eating solid food, the waste will also become solid. As this happens, you are responsible for “flipping” the waste into the toilet before putting the dirty diaper into the diaper bag. You do not need to dunk, scrape, swish, or swirl the diaper in the toilet, but you are responsible for flipping your baby's waste into the toilet once solid foods have been introduced.
    • It is the responsibility of the customer to make sure all items being rented from Ivy’s Diaper Service are returned in good condition and that ALL items are returned at the end of service.
    • Loss of or damage to Ivy’s Diaper Service items due (but not limited) to inappropriate use, home laundering, moisture, insects, or theft will be automatically charged to the customer’s account using the following fee schedule:
    o $2.00 per diaper
    o $1.00 per cloth wipe
    o $2.00 per bamboo wipe
    o $5.00 per hemp doubler
    o $5.00 per fitted diaper
    o $10.00 per rented diaper cover
    o $20.00 per pail liner
    o $2.50 per cloth training pant
    • We keep track of all items that are sent to and received from each customer each week. You are responsible for returning ALL items at the end of your service. If items are missing after your Final Pick Up, you will be responsible returning the items to us or charged (using the above listed fee schedule) to replace them.

     

PAYING FOR SERVICE

  • • Payment for your first four deliveries will be collected prior to receiving your initial set of diapers. This payment is non-refundable regardless of cancellation date.
    • After your baby is born and your weekly service is activated, your account will be charged each week that you receive service and/or maintain possession of rented items from Ivy's Diaper Service.
    • Ivy's Diaper Service will bill customers weekly. You can expect your credit card to be charged the day before your scheduled delivery day prior to receiving your items. Paid service will not be refunded.
    • Please do not leave payment out with your diapers. Our delivery drivers are instructed not to accept payments during deliveries. All payments should be mailed to the address below or can be dropped off at our office in-person.
    • To pay your account balance you have two options:
    1. Credit Card – enter your credit card information and your card will automatically be charged for your order total the day before your scheduled delivery day
    2. Check – you may set up online bill pay through your bank (use the primary customer's las name as your account number) or mail us personal checks.
    Mail checks payable to:
    Ivy’s Diaper Service
    P.O. Box 32361
    Charlotte, NC 28232
    • Personal checks returned to Ivy’s Diaper Service due to insufficient funds in the customer’s account are subject to a $30.00 service charge.
    • Account must be kept up to date in order to avoid service interruptions.
    • Prices are subject to change without notice.

  •  

CANCEL SERVICE

  • • To cancel, please call or e-mail with at least one week’s notice. Less than one week’s notice will result in a service charge for the following week.
    • All rented items must be returned upon completion of service. Missing or damaged rental items will be charged to your account:
    o $2.00 per diaper
    o $1.00 per cloth wipe
    o $2.00 per bamboo wipe
    o $5.00 per doubler
    o $5.00 per fitted diaper
    o $10.00 per rented diaper cover
    o $20.00 per pail liner
    o $2.50 per cloth training pant
    • Final Customer Pick-Up will be on your next scheduled delivery day following your one week notice to cancel service.
    • Ivy’s Diaper Service will pick-up all rented items on your Final Customer Pick-Up. There will be a $15.00 pick-up and cleaning charge for this service.
    • Once your account is reconciled and it is confirmed that all rented items have been returned, you will receive your final invoice and the full account balance will be due upon receipt.

RETURNS, REFUNDS, OR EXCHANGES

DIAPER SERVICE
• Before you receive your first set of diapers, we will collect payment for your first four weeks of service. This initial deposit is non-refundable. After your first four weeks, you may cancel at any time with least one week's notice.

RETURNS/EXCHANGES OF RETAIL ITEMS
• All cloth diaper sales are final. Cloth diapers are considered "undergarments" and we are unable to accept them for return or exchange (this includes diaper covers).
• Items that are new, unopened, and still in original packaging can be returned within 30 days of purchase for a full refund or store credit. Items must be in 100% original condition and packaging.
• If you need to return an item, please contact us at 704-807-3016 or info@ivysidaperservice.com and advise us of the reason for your return. We will let you know if your item is eligible for a return or exchange. The reason for the return does not guarantee a refund, we simply want to know if there was a defect, an error on our part, or any other general comment that would help us improve our product offerings.

GIFT CERTIFICATES
• Ivy's Diaper Service gift certificates have no cash value and are not returnable, refundable, or transferable.
• Lost, stolen, or damaged Ivy's Diaper Service gift certificates will not be replaced and the value will not be returned.
• There is no expiration date on Ivy's Diaper Service gift certificates.
• There are no fees associated with Ivy's Diaper Service gift certificates.